BabyCord was designed so your child’s stem cells are processed and stored with confidence. Our dedicated core-facility for processing and storage was developed according to the European and American Technology.

Our 1100 sqm2 state-of-the art facility was built to ensure that valuable collected cord blood cells and tissue are processed with the latest technology available and stored under optimal safe conditions. Our facility is strategically located twenty minutes from city congestion and five minutes from the international airport.

Our building is constructed using reinforced steel and concrete, storage areas insulated with specialized bullet-proof glass and 0.5 meter concrete walls, automated backup generators, computer networking with remote location data record backup, and on-site and remote audio/video monitoring and recording. Such extraordinary precautions ensure protection against improbable earthquakes, fires, and flooding. Our facility is installed with a sophisticated 24-hour security system that includes motion detectors, automated rapid emergency and protection authority notification and deployment, and 24-hour on-duty guards allowing real-time visualization of the cord blood processing and the cryogenic storage laboratories. In addition to power protection by our large capacity backup generators, our 3,000-gallon gravity fed liquid nitrogen tanks maintain effective cryogenic storage indefinitely without the need for power.

The cryopreservation units can store over 3,000 blood units in tanks that maintain the industry’s longest available temperature preservation hold time after disconnection from the supply of liquid nitrogen.

Assuring Optimal Sample Preservation

Quality assurance of each sample is guaranteed from the moment we receive the sample for processing to cryogenic storage. Each cord blood unit is processed by a dedicated work station, optimizing the number of cells collected thus ensuring that potential use of the stored cells will yield the highest possible number of effectively viable cells during clinical application. Before storing each processed cord blood unit comprehensive testing is performed on each unit and the report sent to the parents as part of our quality assurance program.

When you use BabyCord banking services to store your baby’s cord blood, you gain the peace of mind that your child’s blood is being handled with utmost care. Rest assured you will always be the sole owner of your baby’s stem cells.

Should you have to make the rare decision regarding the disposition of your stored cord blood, you can choose to discard them, donate them to a public bank or even have the samples returned to you. BabyCord will never retain your baby’s cells for any reason after you instruct us to cease storage and discard the cells.

In order to guarantee quality assurance, each unit of cord blood is processed from start to finish at a single workstation. This ensures that your baby’s cells are handled with the utmost care thus eliminating any possibility of mislabeling or cross contamination.

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BabyCord Laboratories

The 1,100-square-meter, state-of-the-art laboratory and cryogenic storage facility was designed to ensure optimal blood processing flow path to ensure all procedures are performed under good Manufacturing Practices (GMP) and Good Tissue Practices (GTP) as recommended by the United States Food and Drug Administration (USFDA), European Medicines Agency (EMA) and other international regulatory bodies. Our laboratory was designed to minimize cross-contamination, improve processing time to optimize cell recovery, and ensure strictest storage security. Our processing and quality control procedures follow the strictest standards implemented in cord blood banking today.


Upon arrival, from BabyCord, your baby’s cord blood will be logged in to our laboratory data management system. Once all data is confidentially entered, the cord blood unit is barcoded with a unique identifier and each unit processed from start to finish at a dedicated workstation. The work flow at each station ensures complete blood unit traceability throughout processing, cryopreservation and storage in our liquid nitrogen storage tanks.

BabyCords's state-of-the-art laboratory boasts backup generators, computer monitoring systems, and audio/video monitoring that ensures constant contact with our technicians and continuous monitoring of the cord blood processing and cryogenic storage laboratories. Our cryogenic storage facility is under twenty-four-hour security and surveillance (alarmed with motion detector) and is protected from power failures by our 3,000 gallon gravity fed liquid nitrogen tank and backup generators.

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Processing and Storage

Cord Blood Collection

This happens immediately after your baby’s delivery, the umbilical cord is clamped and the baby separated from the cord. A needle attached to a cord blood collection bag is inserted into the center of umbilical cord. Once properly placed, the placental blood and umbilical cord blood flows into the collection bag, drawn by gravity. Each bag is pre-filled with an FDA approved anti-coagulant to keep the blood from clotting before it reaches our laboratory. The process is non-invasive, painless and generally takes between three and five minutes to complete.

Heparin Free
You can be sure that our blood bags do not contain any Heparin. Heparin is an anti-coagulant that is not approved by the FDA for use in cord blood collection and can be toxic to your baby’s cells. The anti-coagulant we use is called Citrate Phosphate Dextrose, or CPD. CPD is approved by the FDA for use in cord blood collection and helps maintain the viability of the cells. With CPD working as an anti-coagulant and a cell preservative, your baby’s cells are protected while in transport to our laboratory.

Umbilical Cord Segment Collection
Cord tissue contains different stem cells than cord blood known as mesenchymal stem cells. Collection and processing of your umbilical cord segment is done at no extra cost.

The Collection Kit
A BabyCord collection kit specifically for your newborn will be supplied to your hospital prior to the delivery date. Your assigned BabyCord on-call nurse will also bring an extra collection kit before the delivery as extra effort by our committed team. The kit is simply provided to the physician or nurse upon delivery who carefully collects the cord blood and umbilical cord segment.

Transportation after Collection
Once the attending physician or midwife has completed the umbilical blood collection, your sample is picked up from the hospital by one of our representatives. It is then transported to our laboratory for processing.

At BabyCord we process our cord blood using the cutting edge technology of the Sepax 2 system. Sepax 2 is a fully automated closed-system manufactured by Biosafe, a world leader of innovative stem cell processing solutions.

Cord Blood Processing

he advanced technology allows for
highly efficient and consistent cell recoveries full tracability and GMP compliance easy handling and safety of processing
The advanced versatile technology of the Sepax system has established itself as the reference in automated adult stem cell banking cell processing and regenerative medicine applications. This state-of-the-art system maximizes the number of clinically viable stem cells extracted from the cord blood.

Dedicated Processing of Your Baby’s Cord Blood Each unit of cord blood processed is assigned a unique code generated identification that is traceable throughout the processing and preservation procedure to prevent any cross-contamination and secure privacy. Once the stem cells are separated from whole blood, they are collected into a specialized biocompatible multi-segmented cryogenic storage blood bag in preparation for freezing and storage. The freezing bag is clearly labeled with your baby’s name, date of birth, and date of processing in addition to your unique barcode identifier number that contains all information related to the stored blood unit.

Automated Stem Cell Separation for Optimal Cell Viability and Effective Transplant Our state-of-the-art processing technique includes full cell separation, a method designed to optimize viability and usability of your baby’s stem cells. To protect the stem cells from damage during the freezing process and to ensure optimal cell recovery during thawing, we infused each bag with an effective cell-preserving agent called Dimethyl Sulfoxide or DMSO. After infusing the cell preserving agent, the blood unit is placed in a barcode-labeled overwrap bag as additional protection during storage. Prior to transplantation, the thawed cells are processed with includes carefully washing them to remove DMSO. Clinical evidence has demonstrated this methodology as being the most successful for stem cell recovery and transplant outcome after freeze storage

Controlled-Rate Cooling and Cryopreservation “Cryopreservation” is the process of freeze-storing cells at very low temperatures, which is the standard practice for long-term storage of cord blood units to be used for transplantation. Successfully engrafting stem cells in a patient from cryopreserved cord blood has been demonstrated after thawing the stored blood units in a systematic and procedural manner.

Varying the rates of cooling during the initial stages of cryopreservation has been demonstrated to positively affect stem cell recovery after thawing. The initial freezing process is computer-controlled at a pre-set rate followed by storage in our -196°C high capacity liquid nitrogen tanks. Progressively lowering the temperature keeps the cells from going into “shock” before reaching the optimum storage temperature of -196°C. This comprehensive process ensures your baby’s cells have been ideally managed during processing and cryopreservation thus optimizing the number of cell recovered during transplantation.

Secure long-term storage

Our highly efficient liquid nitrogen cryogenic storage freezers can hold up 3000 samples at a time, with the largest storage density. Our cryopreservation blood freezing bags are designed specifically for long-term cryogenic storage. After processing each blood unit a report is provided to the parents detailing all pertinent information relative to your stored cord blood unit. This information includes testing for relevant hematological markers after each collection and processing including CD 34 + (a glycoprotein found on hematopoietic stem cells), total number of stored nucleated cells and the percentage of viable cells present in the collected sample.

Each stored cord blood unit consists of a blood bag and storage canister with both compartments bar code labeled linking the donor’s cells to the canister. Each stored blood unit has three detachable sample segments, that are used for Human Leukocyte Antigen (HLA) type matching or other confirmatory tests should the cells be needed for someone other than your baby (i.e. HLA type matching determines whether a patient has a suitable donor for stem cell transplant like sibling or relative). The processed cells are your sole property and guaranteed for use by only your family.

Each stored cord blood unit can be used by the donor, a sibling, a parent, or a relative. The probability that the stem cells will be a match based on HLA typing is:

  • Match for Donor/Child = 100%
  • Match for Parent = 50%
  • Match for Sibling = 25%

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Customer Support

BabyCord customer support is committed to supporting you through every step of the decision-making and storage process. Our knowledgeable team is available to answer any questions or concerns before making this important decision. To help assist during the decision-making process to store cord blood, we have established a dedicated educational center at our facility that is open to the public. We provide the parents with comprehensive educational resource to further understand the unique medical benefits of storing your child’s cord blood and tissue. Once enrolled each customer will be assigned their own representative that will remain readily available to answer any questions or concerns throughout the process before collection and after your baby’s cells are stored. We bank your baby’s extracted stem cells under full confidentiality and are only made available to you upon your request.

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Transporting Cord Blood

It is essential that collected blood be shipped in a timely manner by a trusted courier service. Our strategic location on the outskirts of Amman provides us with the unique capability to rapidly transport and process cells for storage in our facility within hours if not minutes.

With great pleasure I invite you to explore this website and learn more about our efforts to bring the latest technology to the local healthcare sector“

Maher Sarraf, MD Chairman, BabyCord